The Gift of a Complaint with Janelle Barlow

December 1, 2022

Have you ever received a complaint from a client? Were you able to turn a client’s negative experience into something positive for growth? In this episode, Janelle Barlow joins Tom to discuss how we build systems that can grow from complaints to ensure that clients receive the ultimate service experience.

Order Tom’s new book, “The Win-Win Wealth Strategy: 7 Investments the Government Will Pay You to Make” at: https://winwinwealthstrategy.com/

SHOW NOTES:
00:00 – Intro
02:13 – Why is a complaint a gift?
06:09 – What types of questions can we ask to understand the client’s true complaint?
12:07 – Hating the idea of “being sorry”. 15:18– Are complaints an invitation to anything good?

Looking for more on Janelle Barlow?
Book: “A Complaint is a Gift”
Website: https://www.acomplaintisagift.com/
Twitter: https://twitter.com/janellebarlow
LinkedIn: https://www.linkedin.com/in/janellebarlow-cspphd/